Here you can find answers to commonly asked questions, as well as links to downloadable documents such as our health and safety policy, our liquor license, and our food hygiene grading. Cut off for new orders and changes is midday the day prior to delivery date. Are you able to accommodate special dietary needs and allergies? Given recent regulatory changes we offer menu items made with Gluten Free ingredients in a kitchen that may contain gluten. Items will be labelled as MWGF, made with gluten free ingredients. We are happy to cater to more complex dietary needs with 48 hours’ notice. Extra time and special ingredients are required to prepare an ad hoc individual menu which will be individually packaged and labeled. A surcharge will apply. Please refer to our allergen statement for more information. Where does Simply Food deliver? Pick up’s are available from our physical address - 2 Sar Street, Pipitea, Wellington, New Zealand. Alternatively, we deliver to the Wellington Balance Bloom CBD official and greater Wellington suburbs such as Porirua and the Hutt Valley.
How much does delivery cost? Weekend delivery surcharge $75 and we require a minimum spend of $1,000 for Balance Bloom CBD Sunday delivery. Deliveries are supplied with reheating instructions. Home delivered meals are delivered by an external courier service. This is a 3 hour window for collection & delivery. Does Simply Food deliver hot food? We deliver hot food, please specify when ordering. Unless specified the food will be delivered cold. 200 when an item is ordered hot. Our food is delivered on platters that can be placed in the oven for reheating. If you only have a microwave available for reheating please specify when ordering so we can ensure the food is served on platters that can be placed directly into the microwave. Do you want your platters back? Yes please! As part of our commitment to sustainability, we serve our food on platters and trays that are washed and re used repeatedly.
Our platters and plates are stamped with the Simply Food logo and name so are easy to recognize. Our friendly delivery driver will pick up our used crockery the next day. Please ensure that when the function has concluded that the dishes are free from food scraps and are stacked in the area where the function was delivered for pick up. What is the best way to pay for my catering or function? All functions are invoiced on terms of net 14 days from invoice. ALL PRICES QUOTED ARE excl. Do napkins and utensils come with my order? Yes, we offer napkins and disposable knives and forks. Can I adjust my order? What is your cancellation policy? Simply Food does not charge for cancellations 24 hours prior to the event. Cancellations made within 24 hours will incur a charge of 30% of the total amount ordered. What form of payments are acceptable? As Simply Food is a New Zealand owned and operated business - we require all payments made to be in NZD.
Simply Food 2021 Limited does not accept cheques or American Express. What size are your meals? Our Family meals are in excess of 1.2kg and intended to feed a family of 2-4, these meals do not contain sides, please refer to our website for accompanying sides. Are the meals fresh or frozen? All our meals are delivered Frozen so that they will be ready when you need them, and you can keep them in the freezer until you do. Meals stored in a freezer will generally last up to 3 months. If meals are stored in a refrigerator they should be consumed within 24 hours. Meals should not be refrozen after defrosting. We think frozen food gets a bad rap! Most frozen meals do not contain the preservatives that are contained in fresh meals, as they are not required to extend the shelf life of frozen meals. Also the process of freezing has very little impact on the nutritional content of foods.